Assessing Students’ Life Through Exit Interview Towards An Enhanced Student Services Program

Authors

  • Cecilia Deakin University of Makati Author
  • Florante Delos Santos University of Makati Author
  • Ma. Veronica Gaspar University of Makati Author

Keywords:

Exit Interview, enhanced student services program, student life experiences, student engagement

Abstract

This descriptive study assessed the students’ life experiences in the university as perceived by the graduating college students. The main instruments utilized the Survey Questionnaire and structured interview. The current assessment of the university’s faculty members, student services, academic curriculum, and facilities was rated “Very Good”. The findings revealed that the respondents are “Moderately Satisfied” with their student life experiences. Hence, the study recommends the enhancement of the student services program which means that the management should sustain training and programs for academic and administrative personnel, conduct management review on academic curriculum and work performances, and enforce policy of reward system for deserving students. Finally, an enhanced student services program is recommended for adoption by the management.

Author Biographies

  • Cecilia Deakin, University of Makati

    Cecilia M. Deakin has more than 24 years of experience providing quality service as a Philippine Airlines Customer Services Agent and as a Ground Handling Supervisor service provider for Philippine Airlines. She is a licensed Guidance Counselor for the Center for Guidance Services of the University of Makati. She academically completed her Master’s degree in Psychology at the Pamantasan Ng Lungsod ng Maynila and her Master’s degree in Education Major in Guidance Counseling and Special Education at the University of Makati. She is also a registered Psychometrician.

  • Florante Delos Santos, University of Makati

    Florante E. Delos Santos is a tenured assistant professor at the University of Makati. He was a former Assistant Director of the Center for Guidance Services and is the current University Research Director of UMak. He has academically completed his Master’s degree in Pastoral Ministry at the Immaculate Conception Graduate School of Theology and finished his Master’s degree in Education major in Guidance Counseling at the University of Makati. He has taught philosophy, theology, English, and social sciences courses. His research interests include philosophy, particularly Wittgenstein and Wojtyla; student services, and counseling. He is also a licensed professional teacher and a Registered Guidance Counselor, and also a certified peer reviewer by the Publons Academy/ Web of Science.

  • Ma. Veronica Gaspar , University of Makati

    Ma. Veronica V. Gaspar graduated with a bachelor’s degree in Clinical Psychology from Polytechnic University of the Philippines, Sta. Mesa Manila, and has academically completed her Master’s degree in Special Education at the University of Makati. She is a passer of Licensure Examination for Teachers with 20 years of experience in student affairs, scholarships, guidance work, and admissions. She is also a founding member of Psyche Solutions Psychological Services and served as Center Secretary of Design Center for Nation Building which implements NSTP, and is currently an Administrative Officer of the Center for Admission and Scholarship at UMak.

Universitas Vol 11 No 1 Sept 2023 Cover

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Published

30-09-2021

Issue

Vol. 9 No. 1 (2021): Universitas - The Official Journal of University of Makati

Section

UNIVERSITAS Research Articles

Categories

How to Cite

Deakin, C., Delos Santos, F., & Gaspar , M. V. (2021). Assessing Students’ Life Through Exit Interview Towards An Enhanced Student Services Program. UNIVERSITAS - The Official Journal of University of Makati, 9(1). https://journals.umak.edu.ph/universitas/article/view/14